Allspice collects personal data of students to support its organizational functions such as, but not limited to, teaching, learning, research, and general
administration. This also includes sending, storing, and retrieving information by electronic means. Please refer Student Handbook for more details

The FPS serves to protect the students’ fees in the event Private Education Institution (PEI) is unable to continue operations due to insolvency, and/or
regulatory closure. Furthermore, the FPS protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

FPS is compulsory for both local and international students taking courses unless awaiver is granted by CPE.
The following are ways for students to be assured that their fees are well protected.
A copy of Allspice’s certificate of FPS Insurance Policy can be requested from Allspice’s staff.

  1. Details of FPS are included in the PEI-standard student contract. Students should be aware of the clauses and details of the adopted FPS when signingthe student contract and the advisory note.
  2. Students will receive a copy of the Certificate of Insurance (COI) from Allspice and a copy from the FPS Insurance Provider through

(FPS) Insurance Provider
Policy Number: Z23BM00001100
Period of Insurance: 20 March 2023 to 19 March 2024

FPS Certificate can be found here. For more information, please visit CPE’s website (

(IWC) Industry Wide Coverage, Allspice does not subscribe to the IWC fee insurance scheme and therefore are allowed to collect up to two months of course fees from students at any one time.

Allspice has a medical insurance scheme in place for students attending courses at Allspice. The medical insurance scheme shall provide a basic annual coverage of up to S$20,000.00 per student.

  • Hospital Stay in B1 ward (4 bedder ward) in government and restructured hospitals.
  • 24-hour coverage All the students holding student pass must purchase this insurance. Nonstudent pass holders do not need to purchase this insurance if they already have insurance which cover the above mentioned.

Allspice Refund Policy Is outlined in the Student Contract and follows the guidelines set out by the committee of private education (CPE).









Cooling Off Period
The Cooling – Off period of seven (7) days is calculated from and including the date of the signing of the Student Contract.

Refund due to non-Delivery of Course
Allspice shall inform the student within three (3) working days upon knowledge of any of the following:
I. Its inability, for any reason whatsoever, to commence the Course on the Course Commencement Date.
II. Its termination of the Course, for any reason whatsoever, prior to the Course Commencement Date.
III. Its failure, for any reason whatsoever, to complete the Course by the Course Completion Date.
IV. Its termination of the Course, for any reason whatsoever, prior to Course Completion Date.
V. It has not or was unable to ensure that the student met the Course Entry requirement set out in Clause
VI. The specific Student’s Student Pass is rejected by Immigration and Checkpoints Authority (ICA)


Subject to the terms and conditions stated, the student may, under certain circumstances transfer from one Course conducted by and within Allspice to
another Course (New Course). For more details please refer to Students Handbook

Students who wish to withdraw from Allspice and/or discontinue any Course with Allspice prior to their completion, will have to fully complete the Course Withdrawal Form including reasons for withdrawal. The Course Withdrawal Form is obtainable from the Student Support Services. Please refer to Student Handbook for more details.

Students can apply for delay or postpone their attendance to a Course, i.e., ask for a deferment. Please refer Student Handbook to know the policies.

Allspice accepts both written (emails / letters / Feedback Forms /
Correspondences) and verbal communications (meetings / telephone calls)
for ease of providing feedback.
Feedback and communication:
ALLSPICE adopts an effective feedback (which includes complaints and
compliments) management system. The ALLSPICE dispute resolution policy is aligned with the Private Education (Dispute Resolution Schemes). Regulations 2016, which came into operation on 3 October 2016, and communicated to the students. The system ensures that;
– All feedback received is acknowledged and evaluated for follow-up action, to
identify what drives positive experiences.
– Any action taken is recorded and made known to the person giving the feedback.
– All feedback is resolved within a reasonable time frame.
Upon receipt of a request or complaint, Student Administration will provide a written response to acknowledge the feedback within 3 working days.
Depending on the nature of the issue, a formal resolution will be issued by ALLSPICE within 21 working days, failing which a written note will be sent to notify student on escalation of matter to an external party for resolution.
The following are several important email addresses and telephone numbers of staff from various departments in ALLSPICE:
For Student and Course Related Enquiries: 63779303
Student Administration Email:
For Examination and Transcripts Related Enquiries: 63779303
Resource Planning & Assessment Email:
For Course Fees Payment Enquiries: 63779303
Finance Email:
Discussing with Class Teacher
At the onset, the student should attempt to resolve the grievance.
informally by discussing the issue with the Class Teacher.
Approaching Student Administration Department
Besides face-to-face consultation, student Admin via email or fill up an enquiry form provided at Student Administration Department to highlight
their grievance. Student Administration will direct the feedback to the head of departments (HODs) concerned and attempt to resolve the issue.
Student Administration will send a reply to the student to close the case if the latter is satisfied with the follow-up actions.
Escalation to COO
When the issue is highlighted to the COO, in consultation with HODs/senior management, will decide on an appropriate course of action. An official reply
approved by the COO will be sent by the Head, Student Administration, to the student on course of follow-up actions.
Escalation to an external body –
If the matter remains unresolved or the student is unsatisfied with the outcome, Allspice will refer the matter to CPE for resolution under: –
(i) the CPE Mediation-Arbitration Scheme; or
(ii) the Small Claims Tribunals (SCT), for clear-cut fee refund issues of equivalent or less than S$20,000; or the students can seek their own legal counsel.
For complete information on the CPE Mediation-Arbitration Scheme,

Misconduct can be divided into two categories.

  • Minor Misconduct
  • Major Misconduct

Please refer Student Handbook for more details

Allspice can suspend the student under certain circumstances. Please refer Student Handbook for more details

A student found guilty of committing any of the following may be expelled from Allspice.

  • Cheating during assessments
  • Unrepentant behaviour after undergoing counselling.
  • Student Pass being cancelled by ICA for whatever reason(s)
  • Student with repeated poor academic performance and unresponsive to academic assistance and counselling by Allspice
  • No improvement or repeat occurrences of behaviour leading to suspension.
  • Action or behaviour which is threatening, abusive or likely to cause alarm, harassment, or distress.
  • Violation of Singapore law
  • Student is MIA/AWOL/not contactable for more than 7 days.

Reasons for expulsion to be notified to Student.
The student will be notified of the reason(s) for expulsion. The student may appeal to Allspice within seven (7) days from the date of notification of the
expulsion. The appeal will be reviewed by the disciplinary panel comprising Teacher-in-charge, Head of Academia, and Chief Operating Officer
(Disciplinary panel). The decision of the disciplinary panel shall be final. No refund of course fee If the student is expelled from the course by Allspice, there will be no refund of course fees.

All non-student pass holders must have a minimum attendance rate of 75%. All Students issued with a student pass by ICA (Immigration and Checkpoints
Authority) must attain at least 90% of attendance rate, failing which their student pass will be revoked.

For both internal assessments, Allspice shall release the result within 2 months from the date of assessment. Please refer to Student Handbook for more details

For failure or missed assessment, the student can apply for re-sitting of assessment.

Application for deferment of assessment must be submitted before the date of assessment. The Allspice shall review and approve on a
case-by-case basis. For deferment of assessment, the re-sitting fee shall be waived.

Students are required to meet the following criteria in order to obtain their relevant certifications:

  1. Meet minimum attendance requirements.
  2. Students must attain 50% of each summative and formative assessment.
  3. Abide by the student code of conduct.

Allspice accepts all payment by Bank Transfer, Cheque, Pay Now and Debit or Credit card.

  • Bank Transfer:
    Account Number: 686-583519-001
    Bank Code: 7339
    Bank Name: OCBC
    Swift Code: OCBC SGSG
  • Pay Now: UEN #: 200105260H
  • Debit/ Credit Card: Payable at Allspice

Allspice will issue receipts for all payments made and official receipts must be retained for official purposes.
Students who pay by instalments (if any/applicable) are reminded to make payment before their respective due dates, to avoid any inconvenience or
be subjected to late payment penalties.

Students may approach any of our staff for any needs via telephone or through email:

Address : Block 162, Bukit Merah Central, #07-3545,
Singapore 150162
Telephone : +65- 6377 9303 / +65- 6276 0760
Email :
Website :
Emergency / After Office Hours: +65-81664217
Office Hours:
Mon – Fri: 8.30am – 5.30pm
Sat: 8.30am – 12.30pm
Sun & Public Holidays: Closed