Course

F&B Customer Service Excellence

Level 1

Course Brief

Will learn how to provide exceptional customer service in the food and beverage industry. This includes developing communication skills, mastering menu knowledge, enhancing service etiquette, and dealing effectively with customers, all to create a positive dining experience. You’ll also gain insights into upselling, teamwork, and adhering to industry regulations, with the goal of ensuring customer satisfaction and maximizing revenue.

Will learn how to provide exceptional customer service in the food and beverage industry. This includes developing communication skills, mastering menu knowledge, enhancing service etiquette, and dealing effectively with customers, all to create a positive dining experience. You’ll also gain insights into upselling, teamwork, and adhering to industry regulations, with the goal of ensuring customer satisfaction and maximizing revenue.

This course will equip you with the knowledge and application skills to:

  • Introduction to Customer Service
  • Qualities and Characteristics of a Food and Beverage Service Professional
  • Effective Communication
  • Exceeding Customer Expectation
20 Pax
Ratio: 1:20 
1 Trainer: 20 Trainees

1 Day (8 Hrs)

Day 1: 9am- 5pm (training) + (1 Hr assessment)

Click to view the Master course schedule 2024

Click to view the Master course schedule 2025

 

 

Fee Breakdown Singaporeans/SPRs/LTVP+Holders (SME-sponsored) Subsidy Upo 70% Singaporeans – MCES (Self-sponsored) (Non-SME sponsored) Subsidy Upo 70% Singaporeans/SPRs/LTVP+Holders (Self-sponsored ≥ Years old) (Non-SME sponsored) Subsidy Upo 50% Foreigners/ Others
Course Fee  SGD 240 SGD 240 SGD 240 SGD 240
GST 9% SGD 21.6 SGD 21.6 SGD 21.6 SGD 21.6
SSG Funding*  SGD 168 SGD 168 SGD 120 0
Net Fees Payable  SGD 93.6 SGD 93.6 SGD 141.6 SGD 261.6

  • Prices are subject to change. 
  • SkillsFuture Credit (SFC) can be only eligible for self-sponsored trainees.
  • Absentee payroll can be only claimed for company-sponsored trainees.
  • Long Term Visit Pass Plus (LTVP+) funding support took effect from 1 Oct 2021, LTVP+ holders can be identified with their green visit pass cards, with the word ‘PLUS’ on the back of the card. 

Mid-Career Enhanced Subsidy (MCES) Funding – up to 70% of Course Fee

Singaporeans aged 40 years old and above. For more information, please visit skillsfuture.gov.sg (https://www.skillsfuture.gov.sg/enhancedsubsidy).

Enhanced Training Support for SMEs – up to 70% course Fee

For SMEs that meet all of the following criteria :

  1. Trainees must be Singaporeans or SPRs.
  2. Companies must be registered or incorporated in Singapore.
  3. Trainees must be fully sponsored by their employer for supportable cost components (such as course fees) incurred on the training course.
  4. Trainees must be full-time or permanent part-time employees of the sponsoring company, and continue to receive their salary when they attend training.
  5. Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course.
  6. Absentee payroll can be claimable after successfully completion of course.

SSG Funding – up to 50% of Course Fee

Singaporeans aged 21 to 39, SPRs and LTVP+ Holders. 

Absentee Payroll

Absentee Payroll, capped at $4.50/ Hr
Application through Enterprise portal jobs and skills. (https://www.enterprisejobskills.gov.sg/digital-services.html)

  • Certificate of Attendance from Allspice Institute
  • Statement of Attainment from SSG
  • Be able to understand, speak, read and write English.
  • Learners must minimally possess WPL Level 2 for both literacy and numeracy

Click here to view Important In-house Policy

  1. Submit the Course Application Form.
  2. Upon receiving the course application Allspice Institute will contact the shortlisted applicant.
  3. If you meet the Admission Criteria, Allspice Institute will issue a Letter of Offer for the course.
  4. Kindly note that there is a $20 booking fee which will be refunded to you when you attend the class. 

Course Schedule

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